[Updated by The Dipo Legal Team on 8th June, 2023]
Dipo reserves the right to update these rules as necessary, with immediate effect upon publication on dipoltd.com. By using the services provided by Dipo, all buyers are considered to have accepted these rules.For after-sales issues, buyers must file a return and refund request within 30 days of the delivery date, unless otherwise agreed upon by Dipo. If the period for filing a Return & Refund request exceeds this timeframe, the supplier reserves the right to refuse any after-sales service.
European Union 21 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The buyer is responsible for providing evidence as stated below when submitting an after-sales request. Failure to provide compelling evidence within the specified after-sales period may result in the rejection of the return and refund request. The determination of whether evidence is compelling or not will be made by Dipo.
Refund PolicyBuyers have the right to apply for a full refund if their order has not been shipped out within the stated processing time, as indicated on the order page. Our refund policy lasts for 30 days. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
In the event that the package/goods are destroyed during transit and the buyer can provide evidence from the logistics website, such as a screenshot confirming the destruction, Dipo will refund the order within 3-5 business days upon receiving the buyer's refund request or arrange for redelivery within 5-7 business days.
If the buyer provides incorrect receipt information for an order, they should contact Dipo customer service to request an update with the correct information. However, please note that the correction of receipt information or order cancellation is not guaranteed. If the order has already been shipped, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods are delivered to the wrong recipient, the buyer may attempt to return the products at their own expense. Upon receiving the goods in good condition, Dipo will refund the order within 3-5 business days of receipt, as per the buyer's refund request, or initiate redelivery within 5-7 business days. It is important to note that the buyer will be responsible for the redelivery fee.
If an order cannot be corrected or returned, the buyer will bear the associated losses.
Refunds (if applicable):
Once we receive and inspect your return, we will notify you via email to confirm the receipt of your returned item. We will also notify you of the approval or rejection of your refund request. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable):If you have not received your refund yet, we kindly suggest checking your bank account again. You may also want to contact your credit card company, as it may take some time for the refund to be officially posted. If the refund still has not been received after taking these steps, please contact us at firstname.lastname@example.org.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.