For product orders placed on the Dipoltd.com website, you may cancel your order within 12 hours of placing it. After this 12-hour window, we initiate the processing and shipping of your order, and cancellation may not be possible. To request an order cancellation, please contact our customer support team immediately through our website or contact information provided.
Please refer to our Return of Refund Policy if your order is already processed and cancellation is no longer available.
European Union 21 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
If you have any further questions or concerns, please do not hesitate to contact us at:
✉ Email: email@example.com
☎ Phone: +84823483156
(Vietnamese only, English)